Returns & Refunds Policy

Refund Policy

Returns & Refunds Policy

Timeframe

Returns must be initiated within 30 days of receiving your product
(unless stated otherwise, such as a 30-Day Trial).

Return Conditions

To qualify for a return:

  • The product must be returned in its original packaging (if applicable) and free from signs of damage.

  • A submitted return label and prior approval are required.

  • No additional items can be added to your return package.

  • If the exchange item costs more, you must pay the difference.
    If it costs less, the balance will be refunded.

Refunds are issued once the returned product is received and inspected.

Fees & Return Process

  • A 15% restocking and processing fee applies (to cover inspection, processing, and handling).

  • We do not offer prepaid return labels; customers are responsible for shipping costs when returning items.

To start a return, contact us at support@CurveDoll.shop

Important Return Policy Notes

Non-refundable items include:

  • Shipping fees

  • Route Insurance

  • Shipping protection

  • Priority processing charges

Tracking Requirement

You must provide tracking information when sending a return.
Failure to do so may result in your refund or exchange being denied.

Return Label

Any item sent back without prior approval will not be accepted.

Refund Methods

  • Refunds are issued to the original payment method, store credit, or exchange.

  • If we cannot process a refund to the original payment method, store credit will be issued.

Order Cancellation

Once an order is placed, we cannot cancel it, as processing begins immediately.
If you wish to attempt cancellation before the order ships, please contact us—but cancellation is not guaranteed.

30-Day Trial

At CurveDoll™, we stand behind the quality of our products and offer a 30-Day Risk-Free Trial on select items. If you’re not satisfied, returns must be initiated within 30 days of the delivery date.

How It Works

  • The trial period begins on the delivery date.

  • This applies only to items covered by CurveDoll’s trial policy.

  • The product must be in good condition to qualify for a return.

Return & Exchange Process (Trial Items)

  1. Contact our support team at support@CurveDoll.shop

  2. Your request must be made within 30 days of delivery.

  3. We’ll provide instructions and return shipping details.

  4. Once we receive and inspect the returned item, your refund (minus shipping costs) will be processed within 5–10 business days.

Exclusions

  • Applies only to the first purchase of a CurveDoll™ product.

  • Items that are heavily used, damaged, or misused do not qualify.

Chargebacks & Returns Policy

If you are unhappy with your purchase, please contact us first.
Chargebacks or disputes opened without contacting us beforehand may void eligibility for refunds, exchanges, or trial-related returns.

We are always happy to help—please reach out before filing a dispute so we can resolve the issue promptly.

Damages & Issues

If you receive an item that is defective, damaged, or incorrect, contact us immediately so we can make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom products (personalized or special-order items)

  • Personal care items (beauty products)

  • Hazardous materials (flammable liquids or gases)

  • Sale items or gift cards

If you’re unsure whether an item is eligible for return, please contact our support team.

Exchanges

The fastest way to get the item you want is to return your current item and place a new order once the return is accepted.

European Union 14-Day Cooling-Off Period

For orders shipped to the EU, you may cancel or return your order within 14 days for any reason. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds Processing

Once we receive and inspect your return, your refund will be issued within 10 business days.

If your return is approved, we will notify you and process the refund.
If your return is rejected, we will notify you with the reason.

If you have not received your refund within 15 business days after approval, please contact us at support@CurveDoll.shop.